Accommodation
New Zealand is about its beautiful scenery and genuine people; you will not experience either of these aspects from a hotel room. You will miss the essence of the country if you stay in hotels throughout your trip. We stay at personal bed and breakfasts and lodges with a small number of rooms which have the entire range of 'hotel 'qualities plus the character and intimacy of a home. Charming, quality bed-and-breakfasts, lodges and / or farm stay, all with private, en-suite bathrooms (often with a separate guest lounge are tailored to your taste, and complying with our high standards of quality, the hosts, location, service and history.

Banking
Banks are generally open from 9.30 am to 4.30 pm from Monday to Friday. New Zealand offers a very advanced banking system and a nearly cashless community. In all cities and most small towns you will find banks or ATM machines that accept international bank and credit cards.

Breakfast
Usually with your hosts, and consists of a multitude of choices. Fresh fruit, yogurts, breads, toast, (sometimes croissants) the traditional English style bacon, eggs and sausage, porridge, cereals. Always lots of coffee and tea (decaffeinated if preferred) and freshly squeezed juices.

Clothes
Apart from the big cities, New Zealand is a very casual country and the weather can be unpredictable. Bring comfortable shoes and casual clothes that you can wear in “layers” (shorts and T-shirts, sweaters and a waterproof jacket).

The New Zealand dress code is pretty much a reflection of the casual Kiwi lifestyle. Living the good life in New Zealand means dressing informally. This easy-going lifestyle is exemplified by the popular, sizzling backyard barbecue. To dress ‘a la mode’ in this situation requires nothing more than T-shirts/shirt/blouse, jeans/trousers/shorts, sandals/casual shoes/sandals(thongs). Basically it’s whatever you feel comfortable in. Dining in exclusive restaurants, attending functions, balls and cocktail parties requires a higher standard of attire, but dark business suits and stylish evening dresses or trouser suits fit most occasions.

Credit Cards
All major international credit cards are accepted such as Visa, MasterCard, American Express and to a lesser extent Diners Club. If you are unsure, please let us know which bank you use and we will check its availability.
If your bank or credit card is encoded with a pin number and has an international acceptance mark on it such as Visa, Plus, MasterCard or Maestro, you will be able to get money at any ATM machine.

Currency
New Zealand currency is decimal; Dollar notes are in domination of five, ten, twenty, fifty and hundred. There is no restriction on the amount of foreign currency that can be bought in or taken out of New Zealand. You can pay with credit card, bank notes, traveller’s cheques and coins. Money exchange facilities are available in banks, hotels and airports.

Departure Tax
All international departures from New Zealand are subject to a departure tax. Exact departure tax amounts can be sourced from
the individual airports. From July 1, 2008 international passengers departing Auckland Airport will no longer have to pay a departure tax.

Driving a Car
Cars are smaller than in the USA and if this is your country of origin, please remember that when you pack your luggage. In New Zealand you drive on the left side of the road and there are some minor differences to other international regulations. Speed limits include 50km/h in residential areas, and up to 100km/h on highways and freeways. Seat belts are compulsory for all passengers and the driver. Be very careful when crossing the street, cars don’t have to stop for you.

Driving distances
New Zealand seems like a relatively small country, however the distances are deceptive.

Duty Free
You are permitted to carry 200 cigarettes, one litre of spirits plus six bottles of wine.
Goods up to a total of NZ $700.00 are free of duty.

E-Mail
There are plenty of internet and e-mail centres located in most major cities and nearly any accommodation will offer you the use of their connections.

Electricity
Electrical currents in New Zealand are at 230 volts, 50 hertz AC. Most power sockets in New Zealand accept three-pin flat plugs or similar adapters. Let us know if you require any special accessories for your equipment.

Entry Requirements
Entry to New Zealand is granted to visitors who intend to visit a tourist and carry a fully paid return or onward ticket to a country they may enter.

• You have to show sufficient funds to maintain yourselves while in the country.
• You will require a passport, which must be valid for 3 months beyond the date of your full holiday.
• You have to hold a valid Visa. Most Europeans and American Citizens receive a tourist Visa upon entry to the country.
• Visitors entering New Zealand do not need any vaccination certificates.
• All persons arriving in New Zealand must complete an arrival card before passing through immigration and customs. This will be given to you on your incoming flight.
• You will receive some related information from us before getting on the plane.

GST - Goods and Services Tax
In New Zealand, all goods and services are subject to 12.5% retail tax (GST). This is usually included in the displayed price, unless otherwise stated. Visitors cannot claim refunds on this tax (Exception major exports).

Hairdryers
For most accommodation it is a standard to offer hairdryers in your rooms.

Internet
New Zealand has embraced the World Wide Web with a zeal and enthusiasm. Cyber cafes are widely distributed throughout the country to enable visitors to keep in touch with friends and relatives back home. Charges vary considerably between hotels and cyber cafes but you can generally expect to pay between $2 and $10 per hour.

Many hotels and motels have telephone jacks for dial up connections, which are charged at local call rates. Note:- not all Internet cafes will allow you to connect a laptop to their network. Some high end accommodation providers offer free satellite connections.

Insurance
In New Zealand you are responsible for your own safety. There is no suing here (like in the USA). All accidents are taken care of by the government scheme ACC (accident compensation coverage). Your decisions and actions are your own, no lawsuits. Cancellation Cover: Most insurance companies have a type of travel insurance that covers you if illness or a death of a family member or a business associate occurs. It will not cover you if the cancellation is disinclination to travel. Talk with your own insurance company. There are now very few countries in the world that would not offer fully comprehensive travel insurance to people.

Luggage
New Zealand is a very casual country and there is no need for fancy dress or suit and tie! Layering is the way to go with our climate. Usually one suitcase and one carry-on bag (small case) will do. The accommodations we use have their own laundry facilities or access to it. Be aware that you just allowed 25kg per person as a Baggage Allowance in domestic flights. They are pretty strict, so try to stay in these limits. If you’ve got a bag to check, be at a bag tag kiosk/counter no later than 30 minutes before departure. The first back is free, a second bag $15, third bag $50, and fourth and subsequent nags $150 each eg. Travelling with tree bags will be $65 (maximum weight 25kg per bag) On board you are allowed one bag per person (max 7kg each bag)

Meals & Dining
New Zealand has a fantastic selection of cuisine and dining attractions in most villages and cities. New Zealand's cuisine has been described as Pacific Rim, drawing inspiration from Europe, Asia and Polynesia. This blend of influences has created a wide range of flavours and food in cafes and restaurants throughout New Zealand. A local restaurant meal can cost between NZ$15 and NZ$35 for a main course on average. A good pub meal will be around NZ$25 for a main course. Drinks cost between NZ$6 and NZ$12 for a glass of wine (depending on what it is of course) and a beer between NZ$5 and NZ$10 again depending on the variety. A bottle of wine will cost anything from NZ$30 upwards in a restaurant or cafe. On public holidays some cafes and restaurants impose a surcharge to cover additional wages that are paid to staff and employees by legislation.

Medical Services
New Zealand’s medical & hospital facilities, both public and private, provide a high standard of treatment and care. It is important to note that medical services are not free to visitors (Except as a result of an accident). We recommend personal travel insurance.

Pharmacists generally work in pharmacies (also known as Chemists) and can be found in suburban areas, shopping malls or near medical establishments. Pharmacists are able to offer advice on the safety and use of medicines along with general information on some common health problems. They dispense medicines that have been prescribed by your GP as well as being able to sell ‘over the counter’ medicines that do not require a doctor's prescription.

Metric Measures
The metric system is employed throughout New Zealand.

Postal Services
Post Offices are open seven days a week. In more remote towns the general store often has a post shop service.

Public Holidays
Some services and activities don't operate on public holidays. Christmas day is usually the only day that all tour operators and activities are closed. Shops are usually open 364 days a year. If you plan on travelling over any periods that may have limited activity options or dining options we will let you know when we create your tour.

Quarantine
New Zealand has very strict quarantine regulations. Please do not bring any raw food, fruit, plant material, or soil with you. There are severe penalties if you do.

Safety
In New Zealand you are responsible for your own safety. With anything you plan to do, even a guided tour, you will need to use your own judgment when it comes to safety. You cannot sue anybody for your own misjudgement.

Shopping Hours
Stores and shops are usually open from 9.00 am to 5.30 pm Monday through to Friday (most supermarkets in the cities are open between 8.00am - 9:00pm and 9.00am to 5.00pm on Saturday and Sunday). Shops in cities and tourist areas are open longer than in rural areas, usually 7 days a week. It all depends on the demand.

Sun Protection
Be sure you bring plenty of sunscreen. The motto here is slip, slop and slap (slip on a shirt, slop on sunscreen, and slap on a hat) The burn time is usually around 10 minutes in the summertime and even with just a mild 20º C you will need good protection on a clear day.

Swimming
Water temperatures for swimming in the ocean vary greatly depending on where you are in New Zealand. In the summer you will find it very comfortable to go into the water. Most other times you need to wear a wet suit.

Telephone
All international telecommunications are readily available in New Zealand. There is an excellent network throughout the country. Public telephones use either coins (20 cents) or nowadays mostly phone cards, which are widely available from stationery stores, post offices, tourist offices and supermarkets. Most international mobile phones will work in New Zealand. Still if you need to hire one, please advise us.

Time Zone
New Zealand is the first in the world to see the sun, and is 12 hours ahead of Greenwich Mean Time. Summer is from December to February and winter from June to August.

Tipping
It is by now normal practice to tip or give gratuities but it is not expected. If you feel that you have received special service or help then it is at your discretion. There are no service charges added to bills in hotels or restaurants.

Water Supply
Throughout the country it is safe to drink from taps. It is fresh and has been treated to remove impurities. Water in streams and lakes should still be boiled before consumption. Fresh and pure spring water can be found in many places.